About 211 Illinois

211 Illinois is the lead entity for the designation of the 2-1-1 number and provides oversight of 2-1-1 services in Illinois. We coordinate, fund, and guide the 211 Illinois Statewide Network toward achieving high-quality service delivery. We invest in training and education, support and drive I&R and Contact Center best practices, and invest in the core services of 211 across Illinois. These activities lead to service alignment, standardization, and continuity of 211 services statewide.

We work collaboratively statewide with our United Way, Health Department, and Government partners to advocate, market, promote, and outreach to the local community around 211 services. We also provide technical assistance and guidance to 211 contact centers as well as local, state, and federal partners to educate them about the impact of the 211 Illinois Statewide Network on Illinois residents.